GENERAL REQUIREMENTS
All Guest and any other visitors are required to comply with all Joan Eco Relais rules.
Guest Documents
Each guest staying at the hotel is obliget to present a valid identity document upon arrival, which is necessary for registration at the competent office.
If you are interested in speeding up the reception process, please send us a copy of your documents by e-mail:
Check-in
- From 2:00 p.m to 6:00 p.m with operator.
- Outside of this time slot, check-in will be done in an automated form using Wathapp or E-mail.
You will receive a booking confirmation with all the information you need and instruction on how to use this method of access to the property.
The room are delivered to guests in perfect order and cleanliness.
Take care of the furniture and equipment provided.
Chek-out – key Drop-off
The room must be vacated by 10:00 a.m. on the date of departure, unless special arrangement are made at the time of booking or check-in with the operator. In any case, if late check-out is possible, it will be subject to a surcharge to be determined at the time of booking or check-in.
Do not leave anything of your property inside cabinets or drawers;
Turn off the lights in the rooms and all appliances.
Payment
All non-prepaid or non-guaranteed reservation must be paid upon arrival in cash or by credit card.
FOR LONG STAY (3NIGHTS OR MORE)
The hotel ensures daily cleaning of the room. Linen changes are normally made on the fourth day of stay.
Smoking
It is strictly forbidden to smoke both normal and electronic cigarettes in the room and in the indoor spaces of the hotel. We do not have smoking areas inside the structure. Guests can smoke on the balcony of their room or outside in the parking area. It is recommended to be polite and respectful, especially to throw cigarette butts in the appropriated ashtrays and not in the grass or down from the balconies.
If, during the end-of-stay cleaning, the hotel staff encounters a SMELL OF SMOKE, we will be forced to CHARGE the anti-smoking treatment of the room equal to 50.00 euros (except for the greater damage which will be evaluated).
IN ROOM REGULATION
Each room can accommodate a maximum of the number of guests specified in the reservation. During the stay it is not allowed to receive external visitors unless specifically communicated, authorized and registered.
Guest are responsible for the behaviour of any of their visitors and whether they also comply with this Regulation.
Room Keys
The room keys is a Password code send to Guests by Whatapp or E-mail.
is valid from the date of entering until 10:00 a.m. on the date of departure, after this time the door locks automatically.
You need to ask the reception to reopen it.
Safety
Every time the Guest leaves the room, please make sure that all windows and the entrance door are closed/locked, in order to ensure the safety of the things kept in the room. Guests are requested to turn off all the lights and television when they are not in use for sake of energy conservation.
Safety box
It is advisable not to leave valuable unattendend but rather to use the safety box located in the cabinet. Here are the instructions to follow.
CLOSING
- Type a 4-6 digit numeric code as your password.
- Press # LOCH. After closing, the message ‘’CLOSED’’ will be displayed.
APERTURE
- You need to enter the last password you set.
- After opening, the message ‘’OPENED’’ will be displayed.
WARNING
If you enter an incorrect password FOUR times is a row, the safe will automatically lock for 15 minutes as system protection.
Noise & Neighborhood
Guests and visitors must minimize noise so as not to disturb the occupants of neighboring room, especially during the night hours (10:00 p.m– 08:00 a.m.) and must avoid any kind of disrespectful behavior.
Breakage and damage
Any damage or breakage must be reported to the Joan Eco Relais immediately.
Upon arrival at the facility, it is the Guest’s responsibility to report any damage/breakage/malfunction to the staff.
To avoid inconveniences, it is strictly forbidden to move furniture and furnishings from their original position.
It is forbidden to take hotel equipment and towels out of the hotel.
Air conditioning system
All rooms are equipped with a central fan coil air conditioning system. When you arrive, you will find the room already with a comfortable temperature: 25°C.
In addition, with the control panel located near the entrance door, you can vary by +/-3C° , act on the ventilation speed or even turn off the device. We remind you that to make this system work, it is necessary to keep all the windows and doors CLOSED.
Wi-fi internet connection
Joan Eco Relais has wi.fi internet coverage in all its space.
EMERGENCY CONTACT NUMBER
Police/ Fire Brigade: 911 or 4288120
Hospital : 4232333
Emergency: 151
Hotel desk : 2711000